Contact & support

Batch 9 is operated as a small independent pilot based in Toronto, Ontario, Canada — currently serving one neighborhood while we test the product with real diners and restaurants. Here's how to reach us.

General questions

For anything about how deals work, your account, a restaurant application, or general feedback, email us at hello@batchnine.com. We're a small team running a pilot, so we don't promise a specific response time, but we typically respond quickly.

For faster answers to common questions (how deals work, pickup, refunds, posting a deal as a restaurant), try the support chat — look for the 💬 button in the corner of any page.

Privacy & data requests

To access, correct, or delete your personal information, or for any question about our Privacy Policy, email privacy@batchnine.com.

Restaurant applications

Restaurants can request an invite from the waitlist section of the homepage. See how it works for restaurants and our payments explainer for details before you apply.

Billing disputes

If something looks wrong with a charge, please contact us before disputing it with your bank — see the refunds, cancellations & no-shows section of our Terms of Service.