Terms of Service

Last updated: October 24, 2026

These terms are an agreement between you and Batch Nine (“Batch 9,” “we,” “us”). They apply when you use batchnine.com or the Batch 9 mobile app. By creating an account, booking a deal or posting a deal, you agree to them. If you don’t agree, please don’t use Batch 9. Our Privacy Policy explains how we handle your personal information.

Who we are

Batch 9 is operated by Batch Nine, Toronto, ON. Our full mailing address is available on request. You can reach us at hello@batchnine.com.

The service

Batch 9 is a pickup-only marketplace. Independent restaurants post discounted meal deals, each with a target number of bookings and a deadline. A deal goes ahead (“tips”) only if it reaches its target before the deadline. If it doesn’t, nobody is charged and the restaurant doesn’t cook the batch.

We run the platform and collect payment for each deal on the restaurant’s behalf. The restaurant sells, prepares and hands over the food, and is the seller of the meal. We don’t prepare, handle or deliver food.

Batch 9 currently operates in Canada (deals priced in Canadian dollars) and Sri Lanka (deals priced in Sri Lankan rupees).

Accounts

• You must be at least 18 years old and able to form a binding contract where you live.
• Give accurate information (name, email, phone and address) and keep it up to date.
• Keep your login secure. You’re responsible for activity under your account.
• One account per person. Accounts can’t be transferred or sold.

How deals work

• To book a deal you choose a pickup slot and save a payment card. Saving a card doesn’t charge it.
• Each deal page shows the price, the target, the deadline, the pickup window and the restaurant’s address before you book.
• When the deal reaches its target, every booked card is charged the deal price. If you book a deal that has already reached its target, your card is charged when you book.
• If your card can’t be charged, your booking is cancelled and you won’t receive the meal.
• Once your booking is paid, your account shows a pickup code. Show it at the restaurant during your slot; the restaurant scans or enters it to hand over your meal.
• We email you about your bookings, for example when a deal tips, changes or is cancelled.

Payments & pricing

• Canadian deals are processed by Stripe and charged in Canadian dollars.
• Sri Lankan deals are processed by PayHere and charged in Sri Lankan rupees.
• We never see or store your full card number. The payment processor stores it and gives us a token to charge the card when a deal tips.
• The price shown when you book is the total you’ll be charged. Diners pay no booking or service fee.
• Your payment to Batch 9 counts as payment to the restaurant for that meal. We collect it as the restaurant’s payment agent and pass it on in the restaurant’s weekly payout.
• Your bank may charge its own fees, such as foreign-currency fees if your card is issued in another currency. We don’t control those.

See How payments work for a step-by-step walkthrough.

Cancellations, refunds & no-shows

• Deal doesn’t reach its target: your booking ends when the deadline passes. You’re not charged.
• You change your mind before the deal tips: email us before the deadline and we’ll cancel your booking. You won’t be charged.
• You change your mind after the deal tips: once a deal tips, the restaurant buys ingredients and cooks for every booking, so we can’t refund a change of mind.
• Restaurant changes or cancels a deal: if a restaurant edits a deal’s price, target, deadline or pickup window, or cancels it, existing bookings are cancelled and we email you. If you’ve already paid, we refund you in full.
• Restaurant can’t serve your order: if the restaurant is closed, runs out, or can’t hand over a paid meal during your pickup slot, we refund you in full.
• Food isn’t as described or isn’t safe to eat: contact us within 48 hours of your pickup window, with a photo if you can. We’ll review it with the restaurant and refund you where the complaint is valid.
• You don’t pick up (no-show): your meal was cooked and paid for, so a missed pickup isn’t refunded.
• How refunds are paid: to the card you paid with, in the same currency. We start approved refunds within 5 business days; your bank may take another 5–10 business days to show them.
• Disputes: please contact us first at hello@batchnine.com before raising a chargeback with your bank. Most problems (a duplicate charge, a cancelled deal, a meal you couldn’t collect) are faster to fix directly. We may pause an account while a chargeback is investigated.

Nothing in these terms limits rights you have under consumer protection law, including Ontario’s Consumer Protection Act, 2002 and Sri Lanka’s Consumer Affairs Authority Act, No. 9 of 2003. Where these terms conflict with those rights, the law applies.

Food, allergens & pickup

• The restaurant is responsible for the food: its preparation, safety, quality, portion and ingredients.
• If you have an allergy or dietary need, check with the restaurant before you book. Ingredient and allergen information on Batch 9 comes from the restaurant, and kitchens may handle common allergens.
• Pick up during your chosen slot. Restaurants don’t have to hold meals after the pickup window ends.
• Food is meant to be eaten soon after pickup. Once you collect it, you’re responsible for storing it safely.

Restaurant terms

If you post deals on Batch 9, these terms apply together with your signed Batch 9 partner agreement. If the two conflict, the partner agreement wins.

• You must be authorized to act for the restaurant and give accurate information about it: menu, regular prices, deal prices, pickup windows and contact details.
• You must hold every licence, permit and food-handling certification the law requires, and keep them current while you post deals. Our check at onboarding is a one-time check, not an ongoing audit or a guarantee to diners.
• You must fulfil every paid booking on a deal that tips, during the pickup window you set, and only hand over meals for valid, paid pickup codes.
• You’re responsible for food safety, allergen information, and for charging and remitting any sales tax (such as HST or VAT) the law requires on your sales.
• The regular price you show must be the price on your menu. Batch 9 may check it.
• You may edit or cancel a deal. Editing or cancelling cancels existing bookings; if diners have already paid, Batch 9 refunds them and deducts the refunds from your next payout.
• Photos and menu content you upload must be accurate and yours to use.
• We may remove a deal or restaurant that breaks these terms, the partner agreement or the law, or that gets repeated valid complaints.

Restaurant payouts

Batch 9 pays restaurants weekly, by bank transfer, every Thursday night (restaurant’s local time). Each payout covers deals whose pickup window ended in the previous Monday-to-Sunday week. If Thursday is a bank holiday, the payout is sent on the next business day.

Each payout is:

• the deal price of every paid meal on deals that tipped, including meals the diner didn’t collect, plus
• Batch 9’s co-funding for every meal that was collected, at the amount and within the limits set in your partner agreement, minus
• refunds Batch 9 gave diners for meals you couldn’t serve, and the Batch 9 fee on every paid meal.

• The Batch 9 fee is taken from every paid meal on deals that tipped (including meals the diner didn’t collect) and deducted from your payout. There’s no sign-up or monthly fee. Our standard fee is a percentage of the meal price with a minimum amount per meal. Your current fee, and any date it changes, is always shown on your Payouts page.
• Restaurants signed up through a Batch 9 representative pay no fee for an introductory period, then a founding partner rate. The end date and the rate that follows are shown on your Payouts page from the day you sign up. Any other fee arrangement must be agreed in writing.
• If a meal is refunded, its fee is returned to you. Batch 9 pays the card processing fees.
• We’ll give you at least 30 days’ notice by email and on your Payouts page before raising your fee. Payouts already recorded never change.
• Payouts are made in the deal’s currency (CAD or LKR) to the bank account in your partner agreement. Tell us in writing before changing it. We aren’t responsible for payments sent to an account you gave us that turns out to be wrong.
• We may withhold co-funding for orders that aren’t genuine customer orders (for example, orders placed by your own staff), and hold a payout while we investigate suspected fraud or a chargeback.
• Your Batch 9 account shows every order, what’s been collected and what you’re owed. Tell us about a mistake in a payout within 30 days and we’ll correct it in the next one.

Creator program

Creators we invite get a code and a link to share. Diners can join through the link, or add the code on their profile within a few days of signing up. Restaurants can enter it when they set up. Each account can have only one creator code, and it can’t be changed later.

• Creators earn a bonus when a diner they referred picks up their first paid meal, a share of the Batch 9 fee on that diner’s meals for a limited period, and a bonus when a restaurant that signed up with their code has its first paid meal picked up. Current amounts are shown on the creator dashboard and may change; changes don’t affect earnings already shown there.
• Only meals that were paid for and picked up count. Refunded meals, meals by the creator’s own account and meals at the creator’s own restaurant don’t count.
• Earnings are held for a period after each meal, then paid by e-Transfer or bank transfer, in the currency of the restaurant where the meal was eaten, once they reach the minimum shown on the creator dashboard.
• Creators must clearly disclose that they’re paid by Batch 9 (for example, “#ad”) wherever they share their code, and follow the platform’s rules. They may not offer cash or other incentives for sign-ups, create or buy accounts, or describe Batch 9 misleadingly.
• We may withhold earnings from accounts or meals that look fake or fraudulent, and end a creator’s participation at any time. Earnings that are payable when we end it are still paid, unless they came from fraud. Creators are independent, not Batch 9 employees, and are responsible for their own taxes.

Reviews & conduct

• You can review a restaurant only after booking one of its deals, and only once per restaurant.
• Reviews must reflect your genuine experience. No fake or paid reviews, and no impersonation.
• Don’t use Batch 9 to harass, defraud or mislead anyone, to book meals you don’t intend to pay for, or to interfere with the site or app.
• We may remove content or suspend accounts that break these terms.

Intellectual property

The Batch 9 name, logo, site and app belong to us. Restaurants keep ownership of the photos, menus and other content they upload, and give us a licence to display and use that content on Batch 9 and in our marketing of their deals while they’re on the platform.

Disclaimers & limitation of liability

We work to keep Batch 9 accurate and available, but we provide it “as is.” We don’t guarantee that particular deals will be available, that restaurant information is error-free, or that the service will never be interrupted. Restaurants are independent businesses, and we aren’t responsible for the preparation, safety or quality of their food. We do take reports seriously and may remove a restaurant from Batch 9.

To the extent the law allows, our total liability to you for any claim about Batch 9 is limited to the amount you paid through Batch 9 in the 12 months before the claim. We’re not liable for indirect or consequential losses. Nothing in these terms limits liability that can’t be limited by law.

Termination

You can stop using Batch 9 at any time, and ask us to delete your account by emailing privacy@batchnine.com. Paid bookings and payouts already owed are still honoured. We may suspend or close an account that breaks these terms, commits fraud or abuses the platform.

Governing law & disputes

• For Canadian deals and users in Canada, these terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and disputes go to the courts of Ontario.
• For Sri Lankan deals and users in Sri Lanka, these terms are governed by the laws of Sri Lanka, and disputes go to the courts of Sri Lanka.
• Either way, please contact us first; most issues can be settled quickly by email.

Changes to these terms

We may update these terms as Batch 9 grows. We’ll post changes here with a new “last updated” date and email account holders about significant changes before they take effect. Bookings made before a change stay under the terms in place when you booked.

Contact us

Questions about these terms? Email hello@batchnine.com, visit our Contact page.